Episode 127

Connective Labor

What Machines Can't Replace in Our Disconnected World

Prof. Pugh warns that devaluing connective labor leads to automation that overlooks the core issues and leaves us more isolated.

Guest headshot of Prof. Allison Pugh

In conversation with

Prof. Allison Pugh

Author of "The Last Human Job" | Prof. of Sociology @ Johns Hopkins University

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Episode 127 with Prof. Allison Pugh, originally published Mar 22, 2025.

Can jobs really be distilled to data points?

As we enter a world of artificial intelligence, the question of what should be automated looms before us. Models need clear, objective metrics to train on. But, can jobs really be distilled to data points? In her book, The Last Human Job: The Work of Connecting in a Disconnected World, Prof. Allison Pugh asserts many jobs have a relational component that can’t be caught in the metrics. In this episode, Prof. Pugh warns that devaluing connective labor leads to automation that overlooks the core issues and leaves us more isolated.

A guided path through the episode, adapted from the original topic list while preserving the questions that make the show feel like itself.

01

Connective Labor

02

Undervaluation of Connective Labor

03

Automation of Connective Labor

04

Role of Data in Education

05

Educational Inequality and Standardized Testing

06

Artificial Intelligence and Relationships

07

Growing Demand for Connection

Recurring Question

"What books have had an impact on you?"

For Young Listeners

"What advice do you have for teenagers?”

Allison Pugh is a Research Professor of Sociology at Johns Hopkins University, and the author of four books, most recently The Last Human Job: The Work of Connecting in a Disconnected World (Princeton 2024). The 2024-5 Vice President of the American Sociological Association, Pugh was faculty at the University of Virginia for 17 years before moving to Hopkins this summer. She is a former journalist, and her writing has appeared in The New Yorker, The New York Times, The New Republic, and other outlets.

She served as a US diplomat in Honduras, cofounded a charter school in Oakland, waited on tables at the US Tennis Open, packed salmon roe in Alaska, and was an intern at Ms. Magazine.